Information We Collect

When you engage with our IT services, we collect different types of information to provide you with effective test case development and execution solutions.

Information You Provide Directly

• Contact details like your name, email address, and phone number
• Company information and project specifications
• Technical requirements and testing parameters
• Communication preferences and feedback
• Payment and billing information for our services

Information We Collect Automatically

• Website usage data and interaction patterns
• IP addresses and browser information
• Session data and page visit statistics
• Technical performance metrics during testing processes

How We Use Your Information

We use your information solely to deliver quality testing services and maintain our business relationship with you.

We don't use your information for marketing purposes unless you specifically request updates about our services. Our focus remains on delivering the testing solutions you need.

Information Sharing and Disclosure

We keep your information within our organization and only share it in limited, specific circumstances.

When We Might Share Your Information

• With trusted service providers who help us deliver testing services (under strict confidentiality agreements)
• When required by law or to respond to legal processes
• To protect our rights or investigate potential violations of our service agreements
• With your explicit consent for specific business purposes

Third-Party Services

We work with carefully selected vendors for specific operational needs like payment processing and secure communication tools. These partners follow strict data protection requirements and can only use your information for the services they provide to us.

Your Privacy Rights

You have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

Data Security and Protection

Protecting your information is fundamental to our business. We use multiple layers of security to keep your data safe.

Technical Safeguards

• Encryption of data both in transit and at rest
• Secure access controls and authentication systems
• Regular security audits and vulnerability assessments
• Firewall protection and network monitoring
• Secure backup systems with tested recovery procedures

Operational Security

• Staff training on data protection and security practices
• Limited access to personal information on a need-to-know basis
• Regular review and updating of security policies
• Incident response procedures for any security concerns

While we implement strong security measures, no system can be 100% secure. We continuously monitor and improve our security practices to protect your information against evolving threats.

Data Retention and Deletion

We keep your information only as long as needed to provide our services and meet any legal requirements.

Retention Periods

• Active project data: Retained during project duration plus 3 years for support purposes
• Communication records: Kept for 5 years to maintain service continuity
• Billing information: Retained for 7 years to comply with accounting requirements
• Marketing preferences: Until you withdraw consent or request deletion

Deletion Process

When retention periods expire, we securely delete your information using industry-standard methods. You can also request earlier deletion of your data, and we'll accommodate your request unless we have legal obligations to retain certain information.

Cookies and Website Data

Our website uses cookies and similar technologies to improve your experience and help us understand how our site is used.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand website usage patterns
• Preference cookies: Remember your settings and choices

You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website features, but won't prevent you from accessing our main content.

International Data Transfers

Your information is primarily processed and stored within the United States. If we need to transfer data internationally, we ensure appropriate safeguards are in place.

Transfer Safeguards

• Adequacy decisions for transfers to countries with strong data protection laws
• Standard contractual clauses for transfers to other locations
• Regular assessment of data protection standards in destination countries

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of any significant changes and give you time to review the updated policy.

For minor updates that don't affect your rights, we'll post the revised policy on our website with a new effective date. For major changes that impact how we use your information, we'll send you a direct notification.