Service Limitations and Professional Standards

PDF24 provides specialized IT testing services including test case development and execution. Our services are delivered by qualified professionals working within established industry standards. However, we want to be clear about certain limitations and considerations.

While we maintain high professional standards, software testing involves inherent uncertainties. System behaviors can vary across different environments, and no testing process can guarantee the discovery of every potential issue. Our test cases and execution processes are designed based on current best practices, but technology environments change rapidly.

Accuracy and Service Provision

We strive to provide accurate testing results and comprehensive documentation. Our team follows established testing methodologies and maintains detailed records of all test executions. Information provided in our reports reflects conditions at the time of testing.

Technology systems evolve continuously, and test results valid at one point may not reflect system behavior after updates, patches, or environmental changes. We recommend regular retesting cycles, particularly after significant system modifications.

Professional Advice Limitations

Our testing services include recommendations based on identified issues and industry best practices. These recommendations are provided as professional guidance but should not be considered as guarantees of specific outcomes or definitive solutions.

Each business environment presents unique challenges and requirements. What works effectively in one context may require modification in another. We encourage clients to evaluate our recommendations within their specific operational context and consider their particular business constraints.

Critical business decisions should involve multiple perspectives and comprehensive risk assessment. Our testing results and recommendations form one component of informed decision-making but should be considered alongside other relevant business factors.

Liability and Responsibility Framework

PDF24's liability for testing services is limited to the scope of work explicitly defined in service agreements. We maintain professional liability insurance appropriate for IT testing services, but certain limitations apply to the extent of coverage.

Clients retain ultimate responsibility for business decisions made based on testing results. While we provide thorough analysis and professional recommendations, implementation decisions and their consequences remain with the client organization.

Force majeure events, including but not limited to natural disasters, cyber attacks affecting our infrastructure, or significant technology platform failures beyond our control, may affect service delivery timelines. We work diligently to minimize such disruptions and maintain contingency procedures where feasible.

Data Security and Confidentiality

We implement industry-standard security measures to protect client data during testing processes. However, data transmission over networks and storage systems involves inherent risks that cannot be completely eliminated through technical measures alone.

Clients should evaluate their own data sensitivity levels and inform us of any special security requirements before testing begins. We can accommodate enhanced security protocols but may need to adjust testing methodologies accordingly.

All client information is treated as confidential, but clients should avoid sharing unnecessarily sensitive data unless essential for testing purposes. We maintain data retention policies designed to minimize long-term storage of client information.